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Windows displays a black screen instead of password prompt

Writer Matthew Harrington

I was trying to setup a second display with my laptop, but the second display wasn't connecting. I set them up as 'extend monitor' and clicked Ok. The monitor of my laptop froze, displaying only the wallpaper and nothing else. The secondary monitor kept on being non-responsive (but I suspect a bad cable).

As much as I tried to revert the changes, my laptop wouldn't take any command and the cursor disappeared. I shut it down to perform a restart. Everything went normal until the time came to enter my password. The screen remains black and I cannot do anything.

I can access safe mode and use it normally, but I can no longer do a normal start.

I am using windows 7. The laptop has never had similar problems.

I tried alt+ctrl+del to no use. The display settings in safe mode are normal. The secondary monitor is disconnected.

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1 Answer

Try fiddling with the projector button on your laptop if you have one. Press it once then wait about 5 seconds to see if this corrects the issue - this button will swap "modes" between duplicate, extend, and disabled when its working correctly. Its possible your laptop is stuck in extended mode, with the alternate monitor set as the primary.

Projector Button

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