I have been getting an error on my Epson WF-3640 printer's screen (0x97), and I wanted to try installing the firmware from the website. But when I load the installer, I get the message Downgraded (It cannot be updated).

I do not know what this message means, so I wanted to check to make sure the firmware from the website is indeed newer, but I cannot find a way to view when the currently installed firmware was released/installed, but I can view the last firmware model, and googling that gives me no valid results.

So my two questions would be:

1. What is the 0x97 error.
2. how can I find out when I installed the firmware last/When the firmware I last installed was released?

I have tried Googling around, and I can find nothing for 2, but I have found plenty of people having issues with 0x97.

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1 Answer

I called Epson about 0x97 and was told it means the printer is dead--you can't fix it yourself. You can swap it out if it's still on warranty.

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