In Microsoft Outlook Web App how does one select multiple or a group of emails in order to delete them? I don't want to select the entire page.

I've tried the normal way of selecting multiple items but this doesn't work.

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3 Answers

shift and ctrl modifiers when selecting are what you need.

ctrl - Adds single email to selection

shift - Adds all emails between selected and previously selected to selection.

Both of these are pretty common between many web and desktop applications.

If this is the answer everyone always gives that is wrong and does not answer your question, could you clarify the exact behavior you wish to have?

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Sounds like you are logging into OWA in "Light" mode, which only allows the one-at-a-time check-box functionality as you describe.

If you login in "heavy" mode (uncheck "Use the light version..."), then you can use the usual CTRL and Shift methods for multi-select.

Depending on your Exchange and browser version, if you can't uncheck that box (i.e: Exchange 2010 or 2013 and IE11), then it's most likely due to a lack of updates on your Exchange server, as there's a certain update needed before OWA supports IE11 (in anything but light mode), or you're using some other unsupported browser.

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I just tested this in Outlook Web App and the old standby Windows methods (select then Shift-select to select a contiguous group, CTL-select to select unconnected multiples) work fine. I then use either delete key, shift-delete, or right-click and select delete from the context menu.

If you're on a touch screen, I'm afraid someone else will have to help...

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