Outlook says that a user is on Retention Hold, but I can't find where on the Office 365 portal to disable it - any ideas?

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2 Answers

You can only remove this from PowerShell I believe. I don't think there is anywhere in the User mailbox settings or ECP that gives you this option.

You would need to connect to Exchange Online via PowerShell, if you don't know how to do this and are not an admin - you should have an admin to help you with it (they would be the likely culprit for enabling it anyway).

To disable it you would run:

$credential = Get-Credential
#Connect to Exchange Online
$exchangeSession = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri "" -Credential $credential -Authentication "Basic" -AllowRedirection
Import-PSSession $exchangeSession -AllowClobber
Set-Mailbox "William" -RetentionHoldEnabled $false

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When a .PST is imported to an online Exchange mailbox, it is automatically placed on retention hold. Presumably the hold is to prevent the retention policies in use from deleting message that may be outside the date range,thus giving the user some time to go through the emails first.

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