I’ve just received a new laptop for work and am having issues with opening Word, Excel, etc. items that are within the OneDrive directory.

They get stuck on this 'Processing' screen when loading a file that resides within the OneDrive folder:

I can open documents that are not within the OneDrive folder without any issue.

The issue is described here and I have run ‘%localappdata%\Microsoft\OneDrive\onedrive.exe /reset’ as described here.

This fix didn’t work, so I:

• Copied all of my files to a safe location
• Uninstalled OneDrive
• Deleted all the items under the OneDrive directory
• Renamed ‘C:\Users\parichar\AppData\Local\OneDrive’ to ‘C:\Users\parichar\AppData\Local\OneDrive-Old’
• Restarted my PC
• Re-installed OneDrive

This didn't resolve the issue.

I then:

• Ran a full online repair on Office (followed by a reboot) This also didn't resolve the issue

I then disabled Office File Collaboration as described here. This did resolve the issue, but I would prefer to have this functionality enabled.

How can I resolve the Office/OneDrive issue, whilst having Office File Collaboration enabled?

1 Answer

This resolved the issue:

Renamed:

%localappdata%\Microsoft\Office\16.0\

To:

%localappdata%\Microsoft\Office\16.0-old