I have Canon pixma mx397 printer and converted to CISS and the two of the inks are not flowing. I'm not familiar on how to fix CISS printer and this is the first time that it happened. I read some article on the internet and said it is sometimes due to the change of temperature.

The tools that I only have are the ones in the picture below.

What are the steps that I need to do? and Which of the rubber stopper of the CISS ink container that I should not open during the process of removing the air in the tube and during the normal printing process (day-to-day use)?

1 Answer

It seems one or more of the printhead nozzles are blocked. This is a common problem with all inkjet printers, and one of the reasons why they are expensive to run, as purging the heads wastes ink.

Follow the printhead cleaning steps, starting on page 78 of the MX390 series manuall, on the printer's front panel:

First print a Nozzle Check page to check that the problem does show up there. Press Setup Press < or > until you see Maintenance. Press OK. Press < or > to select Deep Cleaning and press OK

Now print another Nozzle Test. If some nozzles are still missing, repeat the procedure, You may have to do this several times. The Nozzle Test can be printed from the Maintenance menu.

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