Issue: I have a Dell laptop on which I have installed windows 8 but the problem is whenever I start the laptop, it behaves normally until after windows logo screen with loading circle beneath it. When that screen fades out, a black screen fades in.

Workaround:I hit the power button, it sleeps and when I press power button once again, it works and the desktop appears.

Question: Why does it happen and how to fix that?

4

2 Answers

If you could enable boot logging it may help to understand the problem. You can enable it via Startup Settings.

The ways to reach Startup Settings screen in Windows 8 is explained in the official site as follows:

There are two ways to get to the Windows Startup Settings screen in Windows 8 :

• If you're not signed in to Windows, tap or click the power icon from the sign-in screen, hold Shift, and then tap or click Restart

• Or, if you're already signed in:

  1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)

  2. Under PC settings, tap or click General.

  3. Under Advanced startup, tap or click Restart now.

  4. On the Choose an option screen, tap or click Troubleshoot.

  5. Tap or click Startup Settings.

  6. Tap or click Restart.

  7. On the Startup Settings screen, choose the startup setting you want.

  8. Sign in to your PC with a user account that has administrator rights.

Once you enable boot logging, Windows 8 creates a file, ntbtlog.txt, that lists all the drivers that are installed during startup and that might be useful for advanced troubleshooting.

I had the same problem. Clean install, genuine Windows, happening with both Windows 8 and 8.1, fully updated. It was fixed by installing the recommended BIOS update from Dell (in my case Dell Inspiron N4050 System BIOS).

Download the executable, close all programs and let it run. It takes a few minutes to flash the BIOS and your computer will be abruptly restarted at the end, but the problem should be gone.

Took me years to find this solution because I assumed the Windows logo was proof it wasn't a BIOS problem.

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