My application has a Facebook Share button that, up until recently, worked fine via the Facebook Graph API.

When a user tries to share to their business page, it seems to display the following error:

'User opted out of platform: The action attempted is disallowed, because the user has opted out of Facebook platform.'

Opted Out Error Screenshot

They are able to share just fine if logged into their personal page but when logged into a business page it fails with the above error.

We use Facebook's Business Integration Feature to allow our business to manage their pages.

When navigating to Settings & Privacy > Settings > Security and Login > Business Integrations on Facebook logged in as a personal user with management access (this does not exists when logged in as a page), all permission seem to be enabled.

Has anyone run into this issue and found any workarounds?

2 Answers

The error message indicates that your settings are preventing other platforms from interacting with your account. To solve it you have enable "Apps, Websites & Plugins" from settings. If they are enabled and its still not working there will be a further sub-option of "Enable Platform".

0

What I did (June 2023) was, in the Facebook account that the app is registered under, go to Me (upper right hand corner icon) > Settings > Apps and Websites, then disable and then reenable both Apps, websites and games and Game and app notifications. Not sure if both were necessary.

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