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Error when trying to save Bitlocker recovery key to Microsoft account

Writer Mia Lopez

It's not wise to store the recovery key on flash drive, for example. That means anyone that steal my computer and my flash drive can easily decrypt my recovery key. That defeats the purpose of encrypting it in the first place.

So I tried to save my Bitlocker recovery key somewhere, and a nice place to put it is of course my Microsoft account.

Yet, when I try I get a message "Can't save to your Microsoft account":

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How can I successfully save my Bitlocker key to my Microsoft account?

My problem is similar to what's discussed here at answer.microsoft.com.

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3 Answers

Go to settings (in Windows 10 it's in lower right corner), and select Account.

So settings -> all settings -> accounts.

Turns out there is a text saying that they need to verify my identity.

I click on that and put my pin.

I can now save my Bitlocker key to my Microsoft account.

It's kind of strange though. I always use my pin when I am logging in. So go figure.

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I ended up changing my account to a local account, logging in and changing it back to a Microsoft account. Logged back in an I was then able to back up all my Bitlocker keys to my MS account.

I researched several sites and possible solutions for this issue. But after trying them all to no success, I backed up my files on my PC and did a complete systems reset. After the reset I was able to back up my Recovery to Azure AD and enable Bitlocker comfortably.

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